Gold members get a 25% discount on the regular wholesale prices. Gold membership is $14.95 per month. You can cancel at anytime. For more information, or to signup, click the "Gold Membership" icon in the top left corner of the website.
How do I cancel my Gold Membership?
Simply click the "Subscriptions" link. This page will show you when your membership will renew and how to cancel it. If you successfully cancel your Gold Membership, you will receive an email confirmation.
Shipping
costs are based on the wholesale total of your order. Each order has a
minimum shipping charge as specified.
New rates effective August 1st, 2008:
All orders are shipped via UPS, unless they are going to a PO Box or outside the 48 contiguous states.
| UPS GROUND | UPS 2-DAY AIR | UPS BASIC | USPS AIRMAIL | |
|---|---|---|---|---|
Shipping Charge Per Order |
$7.95 or 25% of wholesale total (whichever is greater) |
$23.95 or 60% of wholesale total (whichever is greater) |
$7.95 or 25% of wholesale total (whichever is greater) |
$23.95 or 60% of wholesale total (whichever is greater) |
Transit Time (including warehouse processing time) |
7-10 business days |
2-4 business days |
7-10 business days |
7-14 business days |
Destination |
Physical address in the 48 states |
Physical address in the 48 states |
PO Boxes |
Hawaii,
Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military Addresses |
For example,
if the wholesale total of your order is $100, your shipping charge for UPS Ground is $25.00.
If you ordered
two $10 items, for a total of a $20 order, you shipping cost would be
$7.95.
Volume Shipping: For UPS Ground orders over $800.00 your shipping
costs are just 12% of your total order.
If you're not sure how to figure the shipping cost of an item, just add it to your shopping cart. The shopping cart will automatically calculate the correct shipping for you. Then you can remove it.
Tip: To calcuate shipping at a glance (for UPS Ground), if your wholesale total is less than $32.00, your shipping will be just $7.95 for that order. If your wholesale total is $32.00 or more, multiply your total by 25%.
Our shipping rates are the equivalent of just 10% of the RETAIL total of your order, which is competitive with the shipping rates of other companies. Click here to figure out how much to charge your customers for shipping.
Please note: if you order weighs less than one pound and is shipping to a physical address within the Continental U.S., your order will be shipped via USPS Priority Mail instead of UPS Ground. The same shipping rates apply. All DVD orders will ship via USPS.
- UPS ground please allow 7-10 business days
- USPS please allow 7-10 business days
- UPS 2-Day Air please allow up to 2-4 business days
- USPS AirMail please allow 7-14 business days
Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.
Why is shipping on electronics so high?
Our website is setup to calculate shipping as 25% of your wholesale total. In the past, this calculation has represented our actual shipping costs fairly accurately.
However, since we've added smaller, more expensive electronics to the website (such as mp4 players, navigation systems, etc), the shipping costs that our website calculates is substantially higher than our actual shipping costs.
Therefore, we have taken this into consideration in the base pricing of the electronics items. We are selling these items BELOW our ACTUAL cost, because we know the website is charging more than actual shipping.
Please note: eBay will penalize you for charging what they consider excessive shipping charges. We STRONGLY recommend that you lower your shipping costs on these items and raise the selling price of your item to make up for the difference.
Yes, insurance is included in the cost of our shipping rates.
No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.
How do I get a tracking number for my order?
Your tracking number will be automatically emailed to you once your order has shipped.
You can also view your tracking numbers by clicking on your "Purchase History" link on the left side of the website. Click on the "Track" link for the order you want to track. Please allow 2-3 business days after placing your order for the tracking number to show.
Please note that tracking numbers will only automatically post for UPS orders. USPS Airmail orders will NOT have a tracking number. For USPS orders, please contact us for your tracking number.
If it's been 3 business days and you still don't have a tracking number, please contact us via the "Contact Us" link.
It's been two business days...how come I still don't see a tracking number?
Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact Us" link on this website.
One other note: by default we ship orders going to a physical address within the Continental United States via UPS Ground. However, if you have a very small order that weighs less than 1 pound, your order may be shipped via USPS Priority Mail. The nice thing about Priority Mail is that your customer will get it much faster than they would through UPS Ground (usually around 3-5 business days rather than 7-10). However, the tracking number will not appear in your Purchase History or be emailed to you. Please simply contact us and we will send you the USPS Confirmation number, which you can use to track the package at www.usps.com
What is "May Require Additional Freight Charge?"
You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship.
We have worked the cost of the extra shipping into the wholesale price on these items. Therefore, you will still be charged the regular shipping charge of 25% of the wholesale price on these items. The reason we add "May Require Additional Freight Charge" to the description is so that you can charge YOUR customer additional freight on these items, since you are not getting your usual markup. This is optional for you if you wish to do so.
Yes, we dropship anywhere within the United States. There is no minimum order.
Is there a charge for dropshipping?
There is no extra charge for dropshipping. You just pay the wholesale price of the merchandise plus the regular shipping charge.
How do I place a dropship order?
It's easy! Just add items to your cart. When you reach checkout, select "Dropship this order to:". Then input your customer's name and address in the shipping fields. Then select the box which asks if you'd like your business name or website name on the packing slip. Then pay for your order. We'll ship it right to your customer.
How much do I charge my customer for shipping?
If you are selling to customers through mail order, websites, online auctions, etc., you want to pass the cost of shipping on to your customer.
For UPS Ground Orders:
For Gold Members, if you charge your customers 10% of their retail total, with a minimum shipping charge of $7.95 per order, your shipping costs will be covered. This applies if you are selling at the suggested retail price.
For standard members, if you charge your customers 12% of their retail total, with a minimum shipping charge of $7.95 per order, your shipping costs will be covered. This applies if you are selling at the suggested retail price.
For PO Box Orders: Use the same formulas as above, but with a minimum shipping charge of $10 per order.
If you just want to figure out how much a single shipment would cost, you can also add the item(s) to your shopping cart and the shopping cart will automatically calculate the correct shipping for you. Then you can remove the item from your cart.
The return address on the packing slip will say "Customer Service" with our PO box address. Pricing informtion is NEVER listed on the packing slip...just the item numbers and description.
During checkout, you can select a box which says:
Include my website name
Include my business name on the packing slip
Include
my personal name on the packing slip
Neither web address or name on packing slip
Include a different name/business name/website:
The packing slip will then look like this:
THANK YOU
FOR YOUR PURCHASE!
YOUR NAME, COMPANY NAME, OR WEBSITE
We accept Visa, MasterCard, American Express, Discover, PayPal, check or money order. Debit cards with a Visa/MasterCard logo are accepted.
PayPal accounts MUST be verified PayPal accounts or your order will not ship. PayPal e-check orders may not ship until your e-check has cleared, so we highly recommend using Instant PayPal payments. Orders paid by check will be delayed up to one week so we can verify the funds are available in your checking account. Pending PayPal payments may also be delayed until the payment clears.
How do I use my merchandise credit?
When you reach the payment section, you will see a box that tells you how much merchandise credit you have. You can then select the box which says "Apply Merchandise Credit of $X.XX" and your credit will be applied to the order.
If you don't have enough credit to cover the entire order, you will pay the balance by credit card or PayPal. If you have more credit than the order you are placing, the remaining credit will stay in your merchandise credit account.
How can I check how much credit I have?
Click on the "Account Info" link in the blue navigation bar on the left of the website. You will see the current amount of your merchandise credit near the bottom.
How do I handle a dropship return?
If you dropshipped an order to a customer and they want to return it, you can tell them to return it to the Customer Service address on the packing slip:
Customer
Service
PO Box 691300
Los Angeles, CA 90069
Have them write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will credit your account and notify you by email that a return has been made so that you may credit your customer.
Remember to contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.
[A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us alot of time and money.]
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded. You can verify you have a correct address for your customer by checking it on the US Postal Service address verification webpage.
Can you email me when items go out of stock?
Yes. Sign up for Email Alerts. With Email Alerts, you will be notified via email when items in our catalog:
- fall below 100 units in stock
- go out of stock
- are discontinued
- come back in stock
You can track our entire line of products, or you can create a custom Notification list of items that you want to track. In general, you will receive one email per day with all of the information you requested.
The link to sign up for Email Alerts is in the blue nav bar on the left.
An item is out of stock...what do I do?
Please note: we update our website with stock information once per day, Monday through Friday. The actual quantity in stock may vary slightly between the times of these updates. Therefore, an item showing very few in stock (particularly less than 100) may not actually be available. If you order an item showing less than 100 in stock, please be aware there is a very small chance we may not be able to fill that order. If this is the case, we will email you to let you know that your order could not be filled, and provide you with an expected arrival date (if one is available).
We do not take back-orders. If an item is out of stock, you will need to re-order the item when it comes back in.
When possible, we post the Estimated Arrival date of any item that is out of stock. Please note that the ETA's are estimated and although usually fairly accurate, are subject to change.
If your customer has ordered an item from the catalog or your website that is out of stock, you may: tell them when it is expected and order at that time; ask if they would like to order another item instead; or issue a credit or refund.
Please note that we work hard to maintain a 95% in-stock rating (one of the highest in the industry). We'd love to be 100% in stock at all times, but things beyond our control prevent this, such as manufacturer delays, on-board damage during shipping to the warehouse, weather conditions which delay shipping, etc. We realize it is an inconvenience to you and your customers when an item is out of stock, and we are striving to keep our warehouses as stocked as humanly possible.
Please take advantage of our "Email Notification System" which will notify you immediately when an out-of-stock item becomes available. You can utilize this system from the "Check Stock" feature.
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you or your customer receives a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.
What are the products made of?
Alabastrite
Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.
Bone China
White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
Capiz Shell
Capiz is a large, thin traslucent shell found in Philippine coastal waters.
Cubic Zircon
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.
Diamond
Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).
Dolomite
A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.
Frosted Acrylic
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.
Gemstones
Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.
Gold
The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.
Gypsum
Gypsum is a white mineral which is usually used to make Plaster of Paris.
Hong Tze
To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.
Jade Porcelain
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.
Patchwork Items
Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.
Pearl
A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.
Porcelain
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Sterling Silver
To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.
Stoneware
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.
What are the tunes for the musical items?
- 22534 MUSICAL RED ROSE - FUR ELISE
- 22770 MUSICAL GLASS CIRCUS - BRAHMS LULLABY
- 27029 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
- 27266 MUSICAL JEWELRY BOX - BRAHMS LULLABY
- 28126 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
- 30270 MUSICAL MOTHER BOOK - AVE MARIA
- 30271 MUSICAL LOVE BOOK - AMAZING GRACE
- 31539 MUSICAL CAPE HATTERAS - BRAHMS LULLABY
- 32183 MUSICAL PORC. ANGEL - AMAZING GRACE
- 37234 SNOW BUDDIES MUSICAL SNOWGLOBE - LOVE IS HERE TO STAY and YOUR LOVE COMFORTS ME
Prop 65 is a California Proposition that relates to chemicals found in products. For more information and to see a list of our products affected by Prop 65, click here.
Where can I download a pricelist?
Click the Downloads link. The online pricelist shows the retail, wholesale and gold member pricing.
Can I order a printed pricelist?
Yes. Click on the "Products" link, then "Catalogs" then "Supply Items" to order a pricelist.
The printed pricelist shows suggested retail prices and our standard wholesale prices, but not the Gold Member pricing. If you are a Gold Member, just keep in mind that you get an additional 25% off the standard wholesale pricing in the printed pricelist.
Where can I download a file with all the descriptions of the products?
Click the Downloads link.
What prices are shown in the printed catalogs?
The printed catalogs show only our Suggested Retail Prices. No wholesale pricing is shown in the catalogs.
How do I order printed catalogs?
Click the link that says "Order Catalogs" in the blue nav bar on the left.
When do new catalogs come out?
We publish catalogs twice per year, in January and July. The Spring version comes out in early January and the Fall version comes out in mid-July. In the Fall version we add our entire line of Christmas products and we also publish a separate Christmas Collection catalog with all Christmas items at the same time. All of our catalogs are updated with new arrivals and discontinued items are pulled out at each printing.
We make an announcement on the home page when the new catalogs are available, and we also email you (if you subscribe to the email newsletter).
Do you imprint the catalogs with my business name?
No. We recommend printing labels from your computer or having a custom stamp made. Custom stamps can be ordered from Office Depot (www.officedepot.com) for a very reasonable price or check with your local office supply store.
How come on certain items the catalog shows the retail price for one each but you only sell them in sets of 2, 6, 12 or 24?
The catalogs always show the suggested retail price for selling a single item, although the item may not be available from us in single quantities. For example, keychains and magnets are usually only sold by the dozen, but the catalog will show $1.99 each. You cannot order these items from us individually...they are too small for us to ship out that way. 95% of our products ARE available as a "one each," but you should always check the wholesale pricelist or this website to see how we sell them.
For this reason, we do not recommend selling such products online, as most of your customers would only want to purchase an individual item.
Can I use image of your products on my site?
Yes, you have copyright release to copy our images and descriptions and post them online for the purposes of marketing and selling the products, unless othewise specified.
The following items may be sold on your website but NOT on eBay:
- PP1996, PP2035, PP1479, PP2073, PP2042, PP1204, PP1513, PP2043, PP2174. You will see the following symbol on the items details page of an item that cannot be sold on eBay:
You are weclome to build your own website using our images. You can also use our images and descriptions to create your own brochures, catalogs and marketing materials, or to market or advertise the products. These are the only permittable uses of our images (for example, you may not use our images to build websites which you then resell). If you have any questions about using the images for another purpose, please contact us.
How do I save images from your website to my computer?
On the product details page for each product, you will see a thumbnail version of the image just below the large image. It's in a box that says "Click thumbnail to download image." Just click the thumbnail image and choose "Save" when the diaolog box pops up.
The image will be automatically given the name of it's item number; you can change this if you wish. This will give you the .jpg (large) version of the image (approximately 375 x 375 pixels).
If thise doesn't work for you, try right-clicking on the large image and choose "Save Picture As."
If you want a smaller, thumbnail version of the image, you can resize the image yourself or you can download the .gif version (approximately 150 pixels by 150 pixels). The .gif versions can be found when you click on a product category and you see all the images on one page for that category. Simply right-click on any image and choose "Save Picture As." A box will pop up, letting you choose where on your computer you would like to save the image to. You can save it to your desktop, to your "My Pictures" folder, or any folder you have created. Then click "Save."
What if I can't find an image online for an item I see in the printed catalog?
- Click the link that says "Search". When the item appears, right-click on the image with your mouse and choose "Save Picture As" to save it to your computer. This will give you the small thumbnail (.gif) version of the image. Now left-click on the image. This will give you the larger (.jpg) version of the image. Right-click on the image and again choose "Save Picture As" or just press the "Download this Image" button that appears underneath the image.
- You can also check the new arrivals section online. Click the Downloads link in the blue navigation bar on the left side of the website. Here we zip all of the new arrivals for each month into one easy to download file. Sometimes the newest items we carry have not been digitally photographed yet even though they appear in the catalog. If you still don't see it, it may be available in the next month's new arrivals section.
- Check to see if the item has been discontinued. Use the "Search" feature to see if it's been discontinued. If it has, we deleted it on purpose.
- If none of the above works, email us the item number(s) you can't find and we will email the images to you.
I download an image but when I try to open it, it doesn't work.
If you are using the "Download this Image" button and it's not working, right-click on the image and select "Save Picture As."
If you are having trouble opening images, you may need to delete your Temporary Internet Files. Open Internet Explorer, then do the following:
- In the top menu click on "Tools" then "Internet Options"
- Where it says "Temporary Internet Files" click the "Delete Files" button
- Check the box that says "Delete all offline content" and then click "Ok."
- Restart your computer and then try downloading the image again.
If you are using the "Download this Image" button and you get the error message "No Preview Available" this may be the result of using AOL or Compuserve. AOL and Compuserve automatically compress .jpg images when they are downloaded. To prevent this, you want to change your settings to "Never compress images." Consult the help files of your service provider or contact them for information on changing this setting. Be sure to restart your computer after making the change.
Can I get a CD of all your images?
Yes, you can purchase the Images CD, item 4311-CD. Just click "Search" and type in the item number 4311-CD. The images CD has all of our products in both .gif and .jpg format, as well as the alternate images (images with backgrounds).
Can I link to the images on your website?
Yes, you can. All our images can be linked to at the following location:
http://www.productimageswebsite.com/images/stock_gifs/XXXXX.gif
http://www.productimageswebsite.com/images/stock_jpgs/XXXXX.jpg
Where "XXXXX" is the item number.
If there is a second or third image for the same item, such as one with a background, it will be in the jpeg folder, and the item will have a -1 for the first alternative image and a -2 for the second image (some images might only have one alternative image, some might have two, some might have none). So the item number will look like "XXXXX-1.jpg" and/or "XXXXX-2.jpg".
For exapmle, item 35385, the images can be linked to at:
http://www.productimageswebsite.com/images/stock_gifs/35385.gif (for the .gif version)
http://www.productimageswebsite.com/images/stock_jpgs/35385.jpg (for the .jpg version)
http://www.productimageswebsite.com/images/stock_jpgs/35385-1.jpg (for the alt .jpg version)
When do you collect sales tax on my orders?
We collect sales tax on all orders shipped within California. If you have a California Resale Certificate, we do not collect sales tax on your California orders (except for supply items, which are not considered to be for resale).
We do not collect sales tax on orders to any state except California.
Should I collect sales tax on orders?
Typically, you are required to collect sales on orders that you have shipped to anyone who lives in the same state as you. Please check with your state tax board to see if you are required to collect sales tax for the type of selling you plan to do.
I have a CA Resale Permit...how do I get sales tax waived on my orders?
First download and fill out the Resale Certificate Form. Do not fax us a copy of your Resale Permit - you must fill out the Resale Certificate Form.
Then fax
it to us at 800-858-4986 or mail it to:
Sunrise Wholesale Merchandise
PO Box 691300
Los Angeles, CA 90069
Once we verify your Resale Permit, your sales tax will be waived (except on supply items, such as catalogs, because they are not considered to be for resale).
How do I get a California Resale Certificate?
For information on obtaining a California Resale Certificate, click here.
How do I update my contact information?
Click on the "Account Info" link in the blue navigation bar on the left side of the page. Then click "Change Information." You can update your name, business name, billing address, shipping address, phone number or email address at anytime. You can also add your California Resale Permit number if you have one.
Click on "Account Info" and then click the "Change Password" link.
How do I logout of the member's website?
Click the "Logout" button in the blue left nav bar (under "Member's Area") or just close your browser and you will be automatically logged out.
How do I view my purchase history?
Click on the "Purchase History" link in the blue navigation bar on the left side of the page. Click on an individual order id link to see the details of that order, including tracking information. You can download or print a copy of the order invoice by clicking the printer icon.
You can also see a summary of your payments by clicking on the "Payments" link in this area.
Can you provide me with a website?
Yes, we provide websites through MyShopKart that are fully stocked with our entire product line and kept in sync with our inventory. For more information, click here.
Help with your MyShopKart website
For a tutorial and help with your MyShopKart website, click here.
For help with the shipping rates for your MyShopkart website, click here.
For technical support, please contact MyShopKart by opening a Support Ticket from within the admin of your MyShopKart website. Using the support ticket system is the fastest way to get a response. You can also email them directly at support@myshopkart.net but using the support ticket system is the most reliable form of communication and creates a log of your questions and responses so can review them in the future if necessary.
Where to I go to edit my MyShopKart website?
To login to the admin for your MyShopKart website, you will go the following link:
www.myshopkart.net/yoursiteid/user
But replace yoursiteid with your actual site id. Your site id is
the name you chose for your store when you first purchased your site.
For example, if your site id is "great gifts", go to www.myshopkart.net/greatgifts/user
www.myshopkart.net/yoursiteid is the url of your store (unless you purchased your own domain name).
You are welcome to sell our products on your website. You can build your own site or have someone build it for you. You can copy images from our websites or upload them from our Product Image CD (order item 4311-CD).
For advanced programming, and to tie our inventory into your website, you can utilize the files available in the "Stock List" link in the blue nav bar on the left.
We give you copyright release to use our images and descriptions for the purposes of selling our products.
You are weclome to sell our products on eBay and other online auctions. Please visit www.ebay.com to setup your free eBay account and learn how to create listings.
We highly recommend using our Auction Wizard to sell our products on eBay. The Auction Wizard greatly simplifies the listing process. Once you sign up, you simply browse our online catalog. When you see an item you want to sell, simply click the "Sell on eBay" button and the Auction Wizard will walk you through the listing process. It works for eBay stores as well. For more information or to sign up for the Auction Wizard, visit our home page.
If you don't want to use our Auction Wizard, you can still sell our products on eBay. Simply download the images you want from our website or order our Product Images CD-Rom (click on the "Order Catalogs" link to order CD). Then follow eBay's directions for listing a product.
You are also allowed to copy our descriptions for your auction listing.
If you sell on eBay, we strongly recommend that you use Email Alerts to keep track of the inventory levels of your items. You can create a custom Notification List of items you want to track. Then, if an item you have an item on auction that falls below 100 units in stock, you should either 1) end your auction listing or 2) purchase the item immediately and have it shipped to yourself so you have possession of the item. When stock levels fall below 100 units, they can sell out very quickly. Use the Email Alerts link in the blue nav bar on the left.
- Expand on the description. Don't just use our standard description. Add words like "Brand New, In the Box, Beautiful, Gorgeous!" Tell bidders how great an item would look in their kitchen, bedroom, etc.
- Take your own pictures. Buy the item yourself and take different photos of it so that your image is different from everyone elses.
- Combine items for greater appeal. For example, sell a pair of candleholders and two ivory candles as a package. Get creative!
- Use an auction template. Download our free auction template builder or get professionally designed templates.
Take the Auction Wizard Tutorial for a screen by screen demonstration of how the the Auction Wizard works.
I'm having problems with the Auction Wizard
You press a button and nothing happens.
The Firefox Mozilla and Safari browsers do not currently work with the Auction Wizard. Please use Internet Explorer.
You get an error about not having a credit card on file.
This error is coming from eBay, not Sunrise Wholesale. eBay needs you to put a credit card on file in your eBay account, so they can debit you for the listing fees. Login to your eBay account to do this.
You get an error saying your account is not authorized.
Make sure your eBay account has been upgraded to Seller's Account (this is free). If you are trying to sell using "Buy It Now", you must meet the minimum feedback requirements set by eBay. Check the eBay FAQ's for information on the feedback requirements.
How do I cancel my Auction Wizard
Simply click the "Subscriptions" link. This page will show you when your Auction Wizard will renew and how to cancel it. If you successfully cancel your Auction Wizard, you will receive an email confirmation.
Yes, we are members of the Better Business Bureau with an AAA Rating (their highest rating). You can verify our BBB membership status by clicking here.
What is your Privacy Policy?
We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS so that your order can be shipped to you.
How long have you been in business?
We've been in business since 1999.
Is it safe to use my credit card on your website?
Yes, very. Once you click the "Checkout" button while placing an order, you will see an image of a lock appear in the lower right hand corner of your screen on the browser. This indicates that you have entered the secure portion of our website. Sensitive credit card information is encrypted before being processed. All credit card transactions are securely proccessed through our gateway company, TrustCommerce. We don't just use the regular 128-bit SSL encryption like most other websites...our gateway with TrustCommerce uses military-strength encryption to keep your personal and credit card information safe and secure. Sure, it costs us more...but we believe you deserve the best when it comes to our website security and keeping your financial information secure.
How quickly do you respond to emails?
We generally respond to emails the same day if they are sent during business hours (10:00 am to 5:00 pm, Pacific Time, Monday through Friday). For the fastest response, please contact us using the "Contact Us" link in the left side blue nav bar, rather than emailing us directly. This insures we have all the pertinent information about you during each contact, such as your name and account number.
