How are products shipped?

Products are shipped via UPS ground. We ship out within 48 hours. Shipping times average 7-10 days from the day you place your order.

How much does shipping cost?

Shipping costs are based on the wholesale total of your order. Each order has a minimum shipping charge as specified.

Carrier	% of Wholesale Total	Minimum Shipping Charge Per Order	Shipping Destination
UPS GROUND	25%	$8.95	48 U.S. states - No PO boxes
UPS BASIC	25%	$8.95	48 U.S. states - PO Boxes Only
UPS 2 DAY	60%	$19.95	48 U.S. states - No PO boxes
USPS AIRMAIL	60%	$19.95	Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military Addresses

For example, if the wholesale total of your order is $100, and you choose UPS Ground for shipping, your shipping charge is $25.00.

If you ordered two $10 items, for a total of a $20 order, you shipping cost would be $8.95.

Volume Shipping: For UPS Ground orders over $800.00 your shipping costs are just 12% of your total order.

If you're not sure how to figure the shipping cost of an item, just add it to your shopping cart. The shopping cart will automatically calculate the correct shipping for you. Then you can remove it.

Tip: To calcuate shipping at a glance (for UPS Ground), if your wholesale total is less than $32.00, your shipping will be just $7.95 for that order. If your wholesale total is $32.00 or more, multiply your total by 25%.

Our shipping rates are the equivalent of just 10% of the RETAIL total of your order, which is competitive with the shipping rates of other companies.

All our shipments are insured at no additional charge.

Do you drop-ship?

Yes! We will ship directly to your customer and put your business name or web address on the packing slip. The packing slip and address label will say "Customer Service" with our PO Box address on it (this way your customer can make returns to us without knowing who we are while at the same time saving you the cost of shipping back to us). No pricing information is listed on the packing slip. There is no additional charge for drop-shipping. You pay just the normal shipping charges.

How do I know how much to charge my customers for shipping?

We provide shippings charts on our website which you can use for your customers. There are also shipping tables on the order forms in our catalogs so that your customers will know how much to add for their shipping. We have set up the shipping chart so that the shipping charges to your customer are reasonable, but in almost every case will more than cover the amount we charge you.

How do I get images of your products?

It's easy and free - just copy them from our website! Or, you can order our Image CD if you want to save time and work. We also give you free access to link to the images on our image server and free FTP access.

Do you provide online tracking numbers?

Yes, all of your UPS orders can be tracked online from our member's only website and we automatically email you the tracking number as soon as your order ships.

If I sell through online auctions, how do I know you won't run out of stock?

You can check the member's website for detailed stock status information before starting your auction. We are typically 97-99% in stock (one of the highest rates in the industry). We also have an Email Alerts system which will automatically email you whenever any item falls below 100 units in stock, goes out of stock, gets discontinued or comes back in stock.

How do you handle returns/refunds/exchanges?

If an item you or customer receives arrives broken or seems defective in any way, simply contact us and we will send out a replacement or issue credit to your account, whichever your prefer. Non-defective/non-damaged returns must be shipped back to us within 30 days and we will credit your account minus a 20% restocking fee.

The bottom line is we want to keep you and customers happy and provide top-notch service so that you look good to your customers. To that extent, we do everything possible to quickly rectify any problem order.

Do your products have any guarantees or warranties?

We guarantee that every product we sell will be as pictured and described and will be free from defect. If you or your customer receives an item that does meet not this guarantee, we will issue you a full refund and pay for the return shipping.

How do I place an order?

- Place your order directly from the member's website
- Phone your order in to our office toll-free
- Place your order automatically through our online API (this requires some programming)

We accept Visa, MasterCard, American Express, Discover, and PayPal. We do not take orders by mail nor do we accept checks or money orders.

How long does it take to receive an order?

We process and ship orders within 1-2 business days via UPS ground. Orders typically arrive within 7-10 days.

Do you ship internationally?

We only ship within the United States and Canada.

How long have you been in business? How do I know I can trust you?

Smart questions! We've been in business since May 1999. We are members of the Better Business Bureau with their highest AAA ranking. You can check our BBB rating. Plus, we've got over 10,000 satisfied customers!

What if I have more questions?

Contact us! We're more than happy to talk with prospective business partners and it's in our interest to help you succeed.
You can reach us by toll-free phone at 1-877-250-5045 or email us on the contact page.