are products shipped?
are shipped via UPS ground, FedEx, or USPS (depending on the weight and the product line). Most orders ship same day if you place your order before 10:00 am Pacific Time. Orders are usually received within 5-7 days from the day you place your order.
much does shipping cost?
costs vary by product line. Orders ship via UPS, FedEx, or USPS. Some product lines use actual carrier rates and some have flat rate shipping.
Yes. We will ship directly to your customer and put your business
name or web address on the packing slip. The packing slip and
address label will say "Customer Service" with our
PO Box address on it (this way your customer can make returns
to us without knowing who we are). No pricing information
is listed on the packing slip. There is no additional charge
for drop shipping. You pay just the normal shipping charges.
do I know how much to charge my customers for shipping?
We show you the shipping charge for each item on the item details page or you can add it to your cart to calculate it. You may need the recipients zip code.
How do I get images of your products?
You can save the images from our website or we provide image links at no additional charge. We also give you free access to the cloud image page.
you provide online tracking numbers?
all of your orders can be tracked online from our website and we email you the tracking number as soon as your order ships.
I sell through online auctions, how do I know you won't run
out of stock?
Our website shows the current inventory count for each item. We have an
Email Alerts system which will automatically email you whenever
any item falls below 100 units in stock, goes out of stock,
gets discontinued or comes back in stock. If you use our exclusive ebay Listing Tool, your
listings/auctions will automatically be updated and removed if an item goes out of stock.
How do you handle returns/refunds/exchanges?
In general, if
an item is broken or defective, we will send out a replacement
or issue credit to your account. Non-defective/non-damaged
returns must be shipped back to us within 30 days and we will
credit your account minus a 20% restocking fee.
your products have any guarantees or warranties?
guarantee that every product we sell will be as pictured and
described and will be free from defect. If you or your customer
receives an item that does meet not this guarantee, we will
issue you a full refund or provide a replacement.
do I place an order?
Place your order on our website or call us. You can also automate the ordering process via our API (programming required).
How long does it take to receive an order?
Orders process and ship within 1-2 business days. Orders typically arrive within 5-10 days.
Do you ship internationally?
We only ship within the United States and Canada. Only blue dot (home and garden decor) and gray dot (jewelry) items ship to Canada.
long have you been in business? How do I know I can trust you?
We've been in business since May 1999. We are members of the Better Business Bureau with
their highest A+ ranking. You can check our BBB rating.
You can also view some testimonials from some of our real-life, long time customers: see testimonials.
Can I talk to a real person?
Call us toll-free at 1-877-250-5045 or email us on the contact page or use our live chat option.